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  • Mast Repair & Payment Program

  • What's a mast vs. a meter and who owns them?

    BWL power lines connect to a home or business at the vertical pole or "mast" on the sides buildings, or "house knobs" - those little knobs attached to the building. The meter - which records the amount of electricity used - is BWL equipment and the responsibility of the utility.

    Who is responsible for making repairs to my mast or meter if they’re damaged during a storm?

    The customer is responsible for repairs to equipment shaded in orange. Masts or house knobs mark the point where BWL power lines connect to a home or business and are the customer’s responsibility. The property owner may choose to utilize the Emergency Mast Repair and Payment Program or they may use other alternatives to have the mast repaired. The meter is the BWL’s responsibility to maintain or repair. However, the equipment the meter attaches to (the meter box, see drawing) is the owner’s responsibility.


    How will the repair charges be billed and collected?

    Your repayment method will be agreed upon in advance when you sign a 3rd Party Payment Agreement. The repair charges can be applied to your BWL account as a separate line item or it can be billed on a separate invoice. The charges will be spread over a 12 month period without interest and payments can be made using the same method(s) that you use to pay your current utility bill. Early payoff will be accepted.

    Will the BWL notify me of repairs after a storm?

    Typically after a storm or high winds, our repair crews leave bright orange notifications on residences’ door knobs. These “door hangers” list the type of repairs needed, and whether repairs will be done by BWL crews. It also lets customers know if they are responsible for repairs. Customers may need to consult or hire a licensed electrical contractor. The BWL cannot contract out for repairs, and is prohibited from making recommendations regarding contractors. If you have any questions about our repair policies, please call our Customer Service Department at (517) 702-6006.

    How will I know which electrical contractor(s) are approved for this program?

    After responding to a storm related call at your property, a BWL crew member may leave a door tag that contains a list of BWL approved electrical contractors. A sample of the door tag can be viewed by clicking on the following link:
    Download Emergency Mast Door Hanger

    What if I use an electrical contractor who is not approved for the program, can I still finance the repair charge?

    No. In order to be eligible for this program, property owners must retain a BWL approved electrical contractor and sign a 3rd Party Payment Agreement.

    Where can I get the 3rd Party Payment Agreement?

    An agreement can be obtained from a BWL approved electrical contractor. The agreement will be provided to property owner when mast repair services are performed.

    How do I participate in the program?

    To participate in the program, contact one of the following BWL approved contractors:

    • FD Hayes Electric 517-482-0608
    • J Ranck Electric 989-775-7393
    • JT&T Electric 517-626-2786
    • RM Electric 517-323-7580
    • Wireworks, Inc. 517-230-2438
    • Elite Electrical Contracting 517-712-9059

    What if I’m not happy with the electrical contractor’s work; do I still have to pay for the repair?

    Any and all electrical contractor performance issues or concerns will be between the property owner/customer and the electrical contractor. The BWL does not inspect, verify, warrant, guarantee or otherwise affirm the work performed by the electrical contractor. The customer/property owner is responsible for ensuring any contractor work is performed in accordance to their satisfaction. Your signature on the 3rd Party Payment Agreement signifies your agreement to pay for the repairs.

    Is this program available for a mast repair during a non-storm related incident or for other electrical repairs needed at my property?

    No. The sole purpose of this program is to provide an alternative financing option to BWL customers in the event an emergency repair is needed to a customer-owned mast during and/or resulting from a storm or other natural disaster.

    Will the BWL work with my insurance company to secure the payment for the repair?

    No. This program is provided as an alternative financing option, not to be combined with your insurance company plan. Payment agreements are established between the BWL and the property owner. However, these types of damages may be covered by your homeowner’s insurance policy. Please review your insurance policy or check with your insurance agent for possible coverage.

    If I’m the tenant and not the property owner, can I sign a 3rd Party Payment Agreement to have the mast repaired, and the BWL in turn bill my landlord/property owner?

    No. Payment agreements are established between the BWL and the property owner. Tenants should work with their landlords to get their mast repaired.


    The BWL Meter Department is open from 7:30am to 3:30pm Monday through Friday. Electrical contractors and customers may pick up replacement parts required for power restoration resulting from damage to meter boxes due to masts being pulled away from their homes at the Haco Customer Service Center at the cul-de-sac on the east end of the building.

    The equipment is free of charge to contractors and customers. It important to note that customers should pick up these parts only at the direction of their electrical contractor:
    •       200 Amp Residential  Meter Socket
    •       Meter Hubs in these sizes:  1”, 1 ¼”, 1 ½”, 2”, 2 ½”
    •       Nylon Screw type House Knobs
    •       Nylon Riser Clamp Knobs for 2” rigid Risers.


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